Live Host Team Leader - Kosambi Dadap

PT Global Supply Chain Indonesia is seeking a dynamic and experienced Live Host Team Leader to join our team in Kosambi Dadap, Tangerang. As a leader in our live sales operations, you will play a pivotal role in driving sales performance, mentoring a team of live hosts, and creating a high-energy environment that boosts customer engagement. This is an exciting opportunity to be part of a growing company that values innovation and teamwork.

In this role, you will lead a team of live hosts, manage daily operations, and ensure that our sales targets are met. You will work closely with our marketing and sales teams to develop and implement strategies that enhance customer experience and drive sales growth. PT Global Supply Chain Indonesia is committed to fostering a supportive and collaborative work environment where your skills and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of live hosts to ensure they meet performance targets and deliver exceptional customer service.
• Manage daily operations, including scheduling, training, and performance reviews.
• Develop and implement sales strategies to enhance customer engagement and drive sales growth.
• Monitor and analyze sales data to identify trends and opportunities for improvement.
• Collaborate with marketing and sales teams to align efforts and achieve common goals.
• Ensure compliance with company policies and procedures.
• Provide feedback and support to team members to foster a positive and productive work environment.
• Represent the company at industry events and conferences to build relationships and enhance brand visibility.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in live sales or customer service roles.
• Proven track record of leading and mentoring teams to achieve sales targets.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Experience with live chat or call center tools like Zendesk or LiveAgent.
• Certification in sales or customer service is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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