E-commerce Support Specialist (Night Shift)

Dwidaya World Wide is seeking a dedicated and detail-oriented E-commerce Support Specialist to join our growing team in Jakarta. In this vital night-shift role, you will be the backbone of our international client operations, ensuring seamless communication and exceptional service. Our company, based in Jakarta Raya, has been a trusted name in the e-commerce industry for over a decade, serving clients across Indonesia and beyond. As part of our dedicated support team, you will handle a wide range of tasks, from order processing to customer inquiries, all while working during the night shift.

This role offers a unique opportunity to be part of a dynamic and innovative team. You will work with cutting-edge e-commerce platforms and tools, including Shopify, Magento, and other industry-standard software. The ideal candidate will have a strong background in e-commerce support, with experience in handling multilingual customer interactions and resolving complex issues. This is a full-time position with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international clients via email, phone, and live chat during night shifts.
• Process and manage orders, including order confirmation, tracking updates, and return handling.
• Resolve customer inquiries and complaints promptly and professionally.
• Monitor and manage e-commerce platforms and tools, ensuring optimal performance and uptime.
• Collaborate with the sales and marketing teams to support promotional campaigns and special projects.
• Maintain accurate and up-to-date product information and inventory records.
• Stay updated with industry trends and best practices in e-commerce support.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in e-commerce support or customer service roles.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with e-commerce platforms and tools such as Shopify, Magento, and other industry-standard software.
• Strong problem-solving and multitasking abilities.
• Ability to work during night shifts and handle high-pressure situations.
• Detail-oriented with a keen eye for accuracy.
• Passion for e-commerce and a commitment to delivering exceptional customer service.

🛠️ Keahlian

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