Customer Service Marketplace Specialist

Join Dumma.id as a Customer Service Marketplace Specialist and become a key player in delivering exceptional service to our valued customers. We are seeking a responsive, communicative, and detail-oriented professional with experience in marketplace operations. In Sukoharjo, Jawa Tengah, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. At Dumma.id, we're revolutionizing the marketplace landscape with innovative solutions and a customer-centric approach. This role offers a unique opportunity to grow within a dynamic and supportive team.

As a Customer Service Marketplace Specialist, you'll handle customer interactions daily, leveraging tools like Zendesk and Salesforce to streamline processes. You'll need to manage multiple customer requests simultaneously, ensuring timely and accurate responses. This role is perfect for someone with 2-4 years of experience in customer service, preferably within the e-commerce or marketplace sector.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues using Zendesk and Salesforce, ensuring a seamless experience for our customers.
• Manage multiple customer requests simultaneously, prioritizing and addressing issues efficiently.
• Collaborate with the sales and operations teams to ensure smooth transaction processes.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service improvement initiatives.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• 2-4 years of experience in customer service, preferably within the e-commerce or marketplace sector.
• Proficient in using Zendesk and Salesforce for customer service management.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Fluency in Indonesian, both written and spoken.
• Experience with CRM systems is a plus.

🛠️ Keahlian

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